Frequently Asked Questions
Everything you need to know about shopping with dstore Egypt.
What are your delivery options within Egypt?
We offer nationwide shipping across Egypt. Delivery typically takes 2-3 business days for Cairo and Giza, and 3-5 business days for other governorates.
What is your return and exchange policy?
You can return or exchange any item within 14 days of delivery, provided it is in its original condition with all tags attached. Please note that for hygiene reasons, swimwear and undergarments cannot be returned.
What payment methods do you accept?
We accept Cash on Delivery (COD), as well as secure online payments via Visa, Mastercard, and ValU for easy installments.
How can I track my order?
Once your order is dispatched, you will receive an SMS and an email with a tracking number and a link to our courier partner's portal to monitor your shipment.
Are the products on dstore Egypt authentic?
Yes, dstore Egypt is an authorized retailer. We guarantee that all products featured on our platform are 100% authentic and sourced directly from global fashion brands.
Can I try items on before paying?
While our couriers do not allow 'open-package' trials at the doorstep, you can easily request a return or exchange through our website if the fit is not perfect after you receive it.